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A Day in the Journal: June 10th - The Day My Consent Wasn't Good Enough

A Day in the Journal: June 10th - The Day My Consent Wasn't Good Enough

Update [25 Oct 2025]. It turns out Jobcentre plus can use email after all.

"On Wed, 25 Jun 2025 at 12:28, S  @cambridge.gov.uk> wrote:

Dear Ryan

I can confirm that I have just received an email from UC asking me to verify your Identification by confirming your tenancy details below. I have just responded and agreed with their statement:

Hi S ,

All I need to confirm is the landlord has been reported as Cambridge City Council (City Homes) – do you represent them? If so are you able to confirm the statements below for me please? If you can get back to me urgently I would really appreciate it."

Why this matters? Since April 2025 Jobcentre Plus Cambridge have been refusing to make reasonable adjustments. 

They did make any reasonable adjustments when I sued the SSWP but they did when I sued the members, the actual people lying to me. I suggest that if your job coach is not following the guidance then you should make them aware of the DWP guidance that says they can be personally liable.

"Compliance with the Equality Act 2010

14. To ensure DWP complies with the Equality Act, all staff must 

 Make sure there is no unlawful discrimination, harassment and bullying or victimisation of customers with protected characteristics when they access our services.

 Make reasonable adjustments to enable disabled customers to access benefits and use our services.

 Complying with the legal requirements of the Equality Act 2010 is part of the Civil Service Code. Therefore, any member of staff who fails to comply could face disciplinary action.

 If a customer is able to establish in a court that they have experienced discrimination as defined in the Equality Act, they could be awarded compensation. This could be awarded either against DWP or an individual"

Below is what I wrote on the 10 June 2025: 

The fight shifted. After the initial battle over my right to use email, Cambridge Jobcentre opened a new front in their war of attrition: consent. I was trying to follow their process. I was trying to get my ID verified via a third party. I was trying to give them the permission they needed.

They had a choice: follow their own guidance, use common sense, or invent a new rule. On June 10th, 2025, they chose to invent a new rule.

The New Roadblock

In a message timed at 12:20 PM, a manager named Carla laid down the new law. She dismissed my repeated attempts to provide consent through my journal. She insisted on a single, slow, and unnecessary method.

Direct quote from UC Journal: 10 Jun 2025 at 12:20pm

"To progress your Third Party Verification request DWP requires you to complete, sign and return the forms via the return envelope supplied. Whilst email maybe your preferred option this will not be accepted as confirmation of your consent or verify your identity."

This single message created weeks of further delay. All of it was based on a requirement that simply does not exist.

The Official DWP Policy They Ignored

Her demand for a posted letter directly contradicts the DWP's own published guidance. The official policy on "Consent and disclosure" is not ambiguous. It is simple, clear, and direct.

Official DWP Guidance: Consent and disclosure including when to share with third parties

"Explicit Consent can be given and withdrawn by the claimant using the most appropriate channel in their circumstances. This could be via:
• their journal
• in writing
• by telephone
• face-to-face"

Why This Day Matters

This wasn't a simple disagreement. It was a manufactured delay. It was a conscious choice to ignore the rulebook and leave a disabled claimant in financial distress.

This one action reveals a culture of obstruction, gatekeeping, and cruelty.

The punchline to this story is as predictable as it is damning. This "unbreakable" rule about postal forms vanished into thin air just days after I filed a formal discrimination claim against the staff on June 20th. On June 25th, my ID was finally verified using the very consent method that Carla had declared unacceptable just two weeks earlier.

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