Contact Me

Contact

Here are the official channels to follow the progress of these legal cases, offer support, or get in touch directly.

Follow the Campaign

Support the Campaign

GoFundMe

(Link will be active here soon)

CrowdJustice

(Awaiting instruction of a solicitor to launch)

Direct Contact

Email

For media, legal, or other direct enquiries, you can email:

RyanVCambridgeJobCentrePlus [at] gmail [dot] com

(Please note: I have disabilities that make communication challenging. I will reply as soon as I am able.)

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A Day in the Journal: April 5th - The Broken System at Day One

A Day in the Journal: April 5th - The Broken System at Day One My Universal Credit claim began on April 5th, 2025. It began with a broken door. The very first, and most critical, step—verifying my identity—was an impossible task designed by a system that doesn't talk to itself. For nearly two hours, I was stuck in a loop, trying to use the GOV.UK Verify system as instructed by the Universal Credit portal. The system repeatedly failed, but I kept trying because the alternative it offered was a telephone call—a method of communication that is extremely difficult for me due to my disabilities. After completing every other section of the application, from housing to health, the system finally logged a crucial, but false, confirmation. The Ghost in the Machine At 11:16 PM on the night my claim was submitted, my Universal Credit journal was updated with a single, misleading line: Journal Entry: 5 Apr 2025 at 11:16pm "Confirm your identity completed" I...

Watch failure - Cambridge Jobcentre Plus delays easy fix to housing

The Hidden Scandal: How Cambridge Jobcentre Ignored a Three-Month Mistake Welcome back to Universal Credit hell. Today, we are unpacking another lawless failure from my partner's journal—a simple mistake that Cambridge Jobcentre Plus allowed to cause three months of financial hardship, and a legal request they chose to ignore. The Problem: A Lie Written into the System The situation was straightforward. My partner lives in a shared house with three flatmates. But when Universal Credit calculated her housing costs, they didn't see flatmates. They saw "family members." This wasn't just a clerical error. It was a lie written into the system. It meant that because she was out of work, the DWP's calculation wrongly assumed her "family" would pay her share. Her flatmates were now financially responsible for her in the eyes of the DWP. A bigger problem is that nothing we said could make the Cambridge team understand this basic re...

A Day in the Journal: June 10th - The Day My Consent Wasn't Good Enough

A Day in the Journal: June 10th - The Day My Consent Wasn't Good Enough The fight shifted. After the initial battle over my right to use email, Cambridge Jobcentre opened a new front in their war of attrition: consent. I was trying to follow their process. I was trying to get my ID verified via a third party. I was trying to give them the permission they needed. They had a choice: follow their own guidance, use common sense, or invent a new rule. On June 10th, 2025, they chose to invent a new rule. The New Roadblock In a message timed at 12:20 PM, a manager named Carla laid down the new law. She dismissed my repeated attempts to provide consent through my journal. She insisted on a single, slow, and unnecessary method. Direct quote from UC Journal: 10 Jun 2025 at 12:20pm "To progress your Third Party Verification request DWP requires you to complete, sign and return the forms via the return envelope supplied. Whilst email maybe your preferred option this w...

Ryan v Cambridge Jobcentre Plus

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