Introduce a statutory duty to track and notify DWP complaints We want the UK Government to introduce a statutory duty requiring the DWP to notify claimants about their complaint. Digitally or in writing at every stage. Including opened, escalated, or changed, and to legally prohibit closure of any complaint without a claimant's explicit, recorded consent. The current DWP complaints system lacks transparency, has poor tracking. Claimants often have no formal record when a complaint is made, making it difficult to get a fair resolution. Not only is MPs' time taken up with complaint administration to the DWP, the DWP must spent time updating claimants as to the progress of a complaint. Accessible complaints will address serious concerns from coroners, safeguarding bodies, human rights, and disability organisations - who protect rights and lives. Sign the petition
Formal complaint to GLD DWP, SRA, and Cilex, Dated 12 June 2026 by email Encl 9 June 2025 DWP Submission to high court by GLD DWP stating that email cannot be used. 25 June 2025 Cambridge email identifying me by email Dear GLD, SRA and Cilex I am writing to complain about the GLD DWP staff interfering in my claim for disability access to Universal Credit. Ironically, to deny my access to UC, they are also denying me access to a court. As well as misleading me, they have misled DWP staff in jobcentres. This has likely led to deaths because the advice was woefully incorrect. My guess is that say whatever they want, because they have the court. This is based on a first-hand conversation from the court staff and the outrageous claims made. Expanded below, these quotes are wrong in law. PIP regulation 88 does not exist. They claim that the DWP is immune from the Equality Act 2010. And that because the DWP is an employer t...