Criminal Prosecution of Carla B Customer Service Team Leader Jobcentre plus Cambridge

Carla B Misconduct in public office.

26 Oct 2025 2322

The following is a request to forward this to the CPS  to be investigated as a Hate Crime. 

This report is as follows:

Cover letter

Background

Witness statement. (Carla B)

I am asking to investigate the following as a disability hate crime. You are required to pass this to the CPS and not investigate in the normal manner.  

Carla B misrepresented a judge's comments, including the equality act in the knowledge that her response might might lead to my council starting a possession claim. She provided the false incoming and then my landlord stared possession proceeding. Because her refusal to provide reasonable adjustments without djustincation to universal credit I am in arrears. She is the source of both of this events, and I can proved that her comments about the court case are not what happened. I would appreciate you swift response in this matter as other DWP officers are blocking complaints, in county court, High Court and the DWP/MP system.

I have posted this complaint online. So that it can get the attention it deserves. I will also post any responses unless this is a crime. Please tell me which one.

The parties have been warned, the DWP, and the officers, including Carla B and none have taken any action to resolve the issue of providing my interview in a none live manner, as I have my interviews with PIP and others. But the have have not responded except to ask me if I want to make a DWP complaint.

They have deleted my complaints, or they answer them claiming there is nothing wrong. This is deliberate and intentional to upset me.

I am aware that this crime has a high bar and can be prosecuted under another crime. However it does need to be investigated. And the evidence in is in writing. There are clear differences between what the DWP staff say and what he DWP guidance or law says. This provides grounds for breach of their duty. They are all public officers. And the effect is serious, I have delay in receiving benefits, then I have a possession notice for my home. 

I have all files, emails, policies and my journal recorded.

Background to this criminal complaint.

I have been waiting since 8 April 2025 for the DWP to provide access to universal credit for my disability. One person has been blocking that by repeatedly lying about DWP guidance, what a judge said in an active case. As well as these breach her duties, she also has breached the equality act repeatedly. That misconduct is serious, but also serious is that the rent arrears and her statement on the 5 Sep, misrepresenting judge's comments, and the duty under the equality act to make reasonable adjustment.

This crime or incident is made especially severe as I am considered a vulnerable adult on in 2019, and a Vulnerable witness in two court cases 2020, and 2022. Finally I have been referred by my GP for Autism Spectrum Disorder by my GP.

I believe that this crime is motivated by my vulnerability, my race, or my disability. Carla B , and other members of the DWP are involved. 

In Victimisation under the equality Act, the DWP officers treated me unfavourable for making the claim in the High Court under the Equality Act to enforce my rights to Access to the SErvice. 

In their submissions they, omitted that I was a vulnerable witness. And also dis not answer my grounds. They repeatedly undated the court to tell them about the success. However omitting how this success arrived. Again making misrepresentation to the court.

There omission of my evidence and claim I believed is a hate crime. This mislead the court into thinking that I "limited disability", and awarding them costs. Also they updated the court ,they never admitted that they had misrepresented my case to the court. This led to me having £5000 costs awarded against me.

They claimed that my case was about email, and the DWP had not power use email. But on the 25 June 2025 used email to resolve my case in the way the two officer misrepresented. I believe that they unlawfully instructed Carla B to not action my claim, as they were using it to defraud the DWP, to make a case. This is because the costs where in excess of £8000, and had to be reduced by the court. And this sum is larger that my case. 

When I made a complaint with my MP, one of these two officers then answered my complaint. Her name is CD. This does not seem fair. How can the persons I am complaining about be involve running the investigation into my complaint.

Another DWP officer Ms EH, made an application to strike my 20th June 2025 disability claim against Carla, that misrepresented the law, and therefore was an abuse of process. She also added her costs to the application. But her application based on a misrepresentation of the law, and is bound to fail. She claimed in her application that you cannot sue DWP officers, you can only sue the DWP. This statement contradicts official DWP guidance: "If a customer is able to establish in a court that they have experienced  discrimination as defined in the Equality Act, they could be awarded  compensation. This could be awarded either against DWP or an individual member of staff. Therefore, staff must take their responsibilities in regard to  complying with the Equality Act seriously." This is a serious matter as this leverage, in the form of a disability application under the Equality Act, was removed by Ms EK making an unlawful application. I also consider this a Victimisation, part of the hate crime that I am reporting. 

I would be grateful if you could pursue this criminal behaviour against Carl B primarily, and this should lead to resolution of other issues. 

Witness statement

Carla B Misconduct in public office. (Contempt of Court, Dishonesty)

Carla B is employed by the department of work and pension, "DWP" from 2919 until 5 Sept 2025. She was employed as a Work Coach Team Leader. Then was employed as Customer service Team Leader, from at least 8 April to 5 Sept 2025.

As a DWP officer, a civil servant, she is bound to observe the equality act, human rights act, civil service code. These duties, include public law duties, can be summarised as the duty to be honest, and protect the vulnerable, the duty to make reasonable adjustments.

Carla Responsibility is set out in DWP guidance  Delivering Equality for customers - Access to DWP  services: 

"About these instructions 

1. All DWP staff have a legal duty to comply with the requirements of the  Equality Act 2010. We have a legal duty not to discriminate against  customers who are protected by the Equality Act. Therefore, staff must make sure they understand their responsibilities so that they know how to  recognise customers who may need additional support to access DWP  services; how to put the necessary support in place for customers and how  to ensure this is consistently applied." 

All DWP employees and decision maker have a duty to follow the DWP's guidance, and policies. 

Carla had a duty to follow this guidance.

"Identity verification", and "Consent and disclosure including when to share with third parties"

As a DWP employee in Cambridge Jobcentre, Carla B's job is a function of the state:

"The DWP is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers."

Carla's Misrepresentation of Consent and Third Party Biometric ID by Landlord

Carla refuses to allow me to give consent for for CCC to ID me. She does this by misrepresenting the DWP guidance on Third Party ID. When I show her the guidance, she then says that this DWP guidance need to be followed after consent is given by post. However there is not published guidance for both of the claims she is making. 

Carla's legal council in the DWP GLD, also did not follow the guidance below. Their submission to the court do not follow any DWP policy either.

These policies are available publically, on the parliament website.

DWP policies:

https://data.parliament.uk/DepositedPapers/Files/DEP2025-0364/086._Identity_verification-Guidance_V21.0.pdf

"Identity verification:

Third-Party Biographical Check

AThird-Party Biographical Check involves the validation of information

provided by the claimant and checked with third parties or organisations such

as:

• other government departments

• utility companies

• employers

Universal Credit must get consent from the claimant before contact with any

third party is made. <<<<<<<<<<<<<<<<<<<<<

For further information see Consent and Disclosure."

This leads to another DWP guidance:

https://data.parliament.uk/DepositedPapers/Files/DEP2023-0791/045.Consent_and_disclosure_incl_when_to_share_w_3rd_partiesV26.0.pdf

"Consent and disclosure including when to share with third parties

Explicit Consent

The claimant must provide Explicit Consent before information can be

disclosed to a representative, except in certain circumstances, as outlined in

the ‘Proactive disclosure’ section below.

Explicit Consent can be given and withdrawn by the claimant using the most

appropriate channel in their circumstances. This could be via:

• their journal <<<<<<<<<<<<<<<<

• in writing

• by telephone

• face-to-face"

These DWP policies contradict Ms EH, Ms CD statements to the High Court on the 9 June 2025, and Carla Buey's statement to Ryan on the 10 June 2025.  

On 6 May 2025 Ryan made a claim to the High Court about the failures to make reasonable adjustments to the universal credit ID.  He was told that their was "no policy" for using email ID.

On 6 Jun 2025 at 12:53pm I gave permission for CCC to use the DWP's published Third Party ID method, where a landlord or representative does your biometric ID, but first giving permission using the methods above. 

On 9 June 2025 the DWP Solicitors misrepresented my claim and evidence to the High Court. They also invented a novel policy ar 60 in their summary grounds. They told the High Court that Ryan could use a Third person to take his ID to the jobcentre. Then after he could ID himself by Video call. However this is not in any DWP policy. This claim was false, please view the links above.

Paragraph 50 of the DWP's own Summary Grounds of Defence, to which the judge was referring, details the specific offer not in the DWP guidance, above and not about "commitments" Ms S, and Ms CD approved this to the High Court 9 June 2025: 

"50...exceptionally, the Defendant is prepared to arrange for an associate of the Claimant to bring their identity documentation to a job centre, following which a video call with the Claimant would be scheduled to confirm their likeness against the ID documents..."

This form of Third Party ID appears nowhere in the DWP guidance. The two Government solicitors were lying to the High Court. A third Government Legal Department Solicitor, Ms EH, lies to the county court later.

On 10 June Carla B, replies to my 6 June Request by ignoring the guidance and permission given to Cambridge City Council, "CCC". When she is confronted with the actual DWP policy that contradicts he insisting on a postal letter, she misrepresents that also. She knows that she has to follow DWP guidance. But her response suggests that she is trying to make it sound like I am asking for email instead of giving permission for my representative. She says:

"Hi Ryan, In response to your complaint.

To progress your Third Party Verification request DWP requires you to complete, sign and return the forms via the return envelope supplied. Whilst email maybe your preferred option this will not be accepted as confirmation of your consent or verify your identity. Once DWP has been able to verify your identity you will be able to access the advance function. If you have decided you would like your identify verified using the alternative options offered of either a face to face appointment, a phone appointment with Biographical questions or a home visit we would be happy to arrange this.

Regards Carla Customer Service Leader"

On the same day I post the guidance again and reiterate the permission for CCC to ID me as my landlord representative. 

On the 20 June 2025, Ryan made  a discrimination claim against Carla, Louise, Wendy, and of Cambridge Jobcentre.

On the 25 June 2025 A message was received and passed to ryan contradicting Carla statement on the 10 June.

On the 11 Jun 2025 at 11:12am Carla lies again. 

"Hi Ryan,

Thank you for your message, in relation to consent for verifying your identity to access Universal Credit. DWP requires you to complete, sign and return the document for our retention. If you would prefer to come into the office to complete and sign the forms this can be arranged.

Sarah and Cambridge Jobcentre are not delaying your ability to access benefits and have given you opportunities to reduce delays which you have chosen to decline.

Please be aware explicit consent can be used once a claimant has had their identity verified and have a live Universal Credit claim, at this stage you do not as you had not had your identity verified.

Regards Carla Customer Service Leader"

11 Jun 2025 at 5:34pm 

"Dear Carla,

Did you read your guidance about consent in the journal?

Regards

Ryan"

Carla does not respond to this question until 25 June 2025, in a surprising way. But no one answers this direct question. It requires a yes or a no. Yes she read it and then is not following it. No, then she is not providing "customer service".

On the 20 Jun 2025 at 5:38pm I understand that this is a "legal matter". I email a court claim to Cambridge Jobcentre and I copy in the CCC.

"Notice of Discrimination and GDPR breach claim number M1QZ2Y40 20 June 2025

Dear,

1 Wendy, 2 Sarah, 3 Carla 4 Louise,

This is a personal claim, between you and myself, the DWP are not involved.

I have already applied to the high court and that case is because of you against the SSWP.

But in this case, county court, you will have to explain in court what you mean, and why you cannot do what the guidance says you can. Explain to a Judge.

The Particulars will follow in 14 Days, I have sent the other details to Louises email, CAMBRIDGE.UCFULLSERVICE@dwp.gov.uk, and rightofaccess.requests@dwp.gov.uk.

This is for delaying my claim although I have been assigned a NINO.

"27 May 2025 at 9:37am Hi Ryan, Your last name has now been updated on the system and it is linked with your NI number. We now need to verify your identity to progress your claim, I tried to contact you today on the number provided but did not get a reply. I have booked you an appointment to attend at Cambridge Jobcentre on 30 May 2025 at 10:05am Please bring three forms of I.D from your To Do list (Prepare for your appointment) with you to your appointment."

You can stop this at any time.

Regards

My address:

Ryan REDACTED 

"

21 Jun 2025 at 3:52pm I requested a complex needs manager. This was ignored.

21 Jun 2025 at 4:24pm, I requested an advance. No advance.

21 Jun 2025 at 4:48pm, I request a third party ID with my landlord.

23 Jun 2025 at 12:23pm, I received a deliberately vague message from nottingham service centre:

"Hi Ryan,

I have asked that the relevant person is to contact your shortly, in regards to your messages.

Thanks"

This upset me. Carla had not responded at all to the question on the 11th June. And now customer services was trolling me. With no real answer to my request. Just a vague response. No details.

I request to upload my GP letter, and this is excepted, still no answer to my question to Carla about the guidance.

25 June I receive an email from CCC, asking if they can ID me.

"On Wed, 25 Jun 2025 at 12:28, Sarah Cafferkey <Sarah.Cafferkey@cambridge.gov.uk> wrote:

Dear Ryan

I can confirm that I have just received an email from UC asking me to verify your Identification by confirming your tenancy details below. I have just responded and agreed with their statement.

"Hi Sarah,

All I need to confirm is the landlord has been reported as Cambridge City Council (City Homes) – do you represent them? If so are you able to confirm the statements below for me please? If you can get back to me urgently I would really appreciate it.

Your rent is £108.64 per week

Your service charges are £5.62 per week

You moved to your current address on 12/8/2019

Your current address is REDACTED

Kind regards,

 

CCC

Universal Credit Support Officer

Communities, Cambridge City Council"

25 Jun 2025 at 3:50pm

Misrepresentation of Court case to CCC, and Misrepresentation of reasonable adjustments being made for Ryan.

"From: JCP Customer Service Leader CB@DWP.GOV.UK

Sent: 05 September 2025 13:13

To: SB@cambridge.gov.uk

Subject: RE: Ryan Hi S,

Thank you for your email,

Whilst I appreciate you highlighting the ADM and requesting reasonable adjustments to undertake a commitment, a commitment cannot be considered until Mr RYAN undertakes the actions as explained in his Universal Credit account in relation to confirming the status of his self-employment.

This is because Mr RYAN was a UC Migration customer due to being in receipt of Tax Credits due to self-employment. DWP have offered Mr RYAN a face to face, video or phone call to undertake the Gainfully self-employed appointment, I have also offered an alternative office undertakes the appointment, which are suitable reasonable adjustments for the appointment type.

Please be aware it is not appropriate to undertake this appointment type in writing, as it an assessment of a customer self-employment status, as a result of an interactive interview between the claimant and the work coach. Mr RYAN chose to not attend the Gainfully self-employed appointment which was booked for him.

Mr RYAN has been advised how he can declare a change of circumstances if he is no longer undertaking self-employment or receiving an income from his self-employment which will be considered and may negate the need for the Gainfully self-employed interview..

A judge has agreed with DWP we have offered suitable reasonable adjustments to Mr RYAN which are not to his pleasing.

Whilst it is an open legal case, Cambridge Jobcentre will continue to follow guidance and the advice of our Legal Team and Policy Teams.

Thanks

CB"